***Applicants must upload a cover letter and resume to their application in order to be considered for this opportunity.***
TITLE: Director of Operations – Withdrawal Management
DEPARTMENT: Substance Use Disorder Services
HOURS: Monday-Friday, 8:00am-5:00pm
SUMMARY: The Director of Operations – Stabilization and Withdrawal Management is responsible for optimizing the operational, financial, and programmatic excellence of the services provided by the CCC SUDS department’s Stabilization and Withdrawal Management services, in partnership with the Medical Director. This includes leadership of the Hooper Detoxification and Stabilization Center (HDSC), a site providing inpatient and outpatient withdrawal management and stabilization services to more than 2,200 admissions annually.
The Director of Operations – Withdrawal Management, in partnership with the Medical Director, is responsible for general operations of this facility, which operates 24/7, 365 days per year. In addition to providing comprehensive oversight and leadership the Director of Operations is responsible for ongoing development, maintenance, and improvement of Withdrawal Management and Stabilization services infrastructure and systems, using evidence-based and data-driven means. The Director of Operations – Withdrawal Management collaborates effectively with the SUDS leadership team to
continuously improve outcomes, experience, and efficiency; and with the Health Services leadership team to continuously improve integrated of services across the CCC Health Services continuum.
ESSENTIAL DUTIES AND RESPONSIBILITIES (GENERAL):
1. Works as part of the SUDS leadership team to oversee the long-term health, quality, effectiveness, and strength of the health system.
2. Work collaboratively with CCC directors to further the mission of Central City Concern.
3. Develop and maintain strong relationships external to the organization with funders, peers, and other industry partners as appropriate to best serve the needs of the organization.
4. Represent CCC in community and public discussions, forums, and in planning and committee settings, particularly those related to SUDS services
ESSENTIAL DUTIES AND RESPONSIBILITIES (PROGRAMMATIC LEADERSHIP):
1. Provide management oversight of SUDS Withdrawal Management services, including but not limited to:
a. Recruit, hire and supervise the HDSC Clinical Supervisor, HDSC Nurse Manager, HDSC Admissions Supervisor, and HDSC Milieu Supervisor.
b. With support from Human Resources, respond to represented employee issues in a
manner which meets union requirements.
c. Spend substantial time rounding and engaging with managers, supervisors, and front
line staff in their standard work, to observe, mentor and coach them in a manner that
creates a culture of accountability and fosters continual improvement.
2. Collaborate with other members of the SUDS leadership team to achieve excellence in SUDS programming, with a specific emphasis by the Director of Operations – Withdrawal Management in ensuring operational workflow, financial sustainability, and compliance with program designs of Withdrawal Management services. This collaboration includes but is not limited to:
a. Developing and sustaining innovative, trauma-informed clinical programming.
b. Fostering a culture of healing, learning and recovery within Withdrawal Management
services through intentional activities for both staff and patients.
c. Overseeing educational programming at supervised programs, and working directly with educational partners to ensure sustainable funding or other types of support for
3. Create and implement professional development opportunities for staff at supervised
programs, particularly those staff whose backgrounds reflect the populations that we directly serve
ESSENTIAL DUTIES (FINANCIAL OVERSIGHT):
1. Develop Withdrawal Management and Stabilization services budget with input and approval from CCC Finance Office and the Senior Director of SUDS.
2. Collaborate with Billing and Accounting to develop systematic reports and processes to detect and respond to variances in expenses and revenues in a timely manner.
3. Regularly reviews financial results with direct reports in team setting to facilitate collaborative understanding and problem-solving of financial issues.
4. Ensures that financial results meet or exceed adopted budgets; recommends and executes plans to improve financial performance as needed.
5. Assertively seek and apply for innovative funding and staff development opportunities through private and public funding sources.
ESSENTIAL DUTIES (OPERATIONAL EXCELLENCE):
1. In partnership with the Medical Director, ensures that program services and operations are practiced according to the highest professional and ethical standards.
2. In partnership with the Medical Director, develop strategic, measurable outcome and inprocess goals for all dimensions of Withdrawal Management and Stabilization services to lead clinical, operational, and financial excellence. Goal domains include: growth, financial sustainability, clinical quality, staff engagement, access, and patient-centeredness.
3. In partnership with the Medical Director, oversee the design and implementation of systematic and rigorous processes for all services to support the attainment of clinic goals in the domains noted above.
4. Collaborate with peers in other practices to learn, borrow and share best practices in standard work in the domains noted above.
5. Develop and maintain systems to ensure compliance with regulations, licensures, credentials and contractual stipulations.
6. Ensure that CCC policies, procedures and expected practices are implemented, maintained and followed.
7. Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.
DESCRIPTION OF OTHER DUTIES:
1. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EHR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
2. Perform other duties as assigned.
SKILLS AND ABILITIES
1. Knowledge, education, training, skills, and experience in a multi-disciplinary approach to healthcare.
2. Knowledge, training, skills and experience in providing and supervising services in a highly diverse work environment to a highly diverse and mostly homeless population.
3. Demonstrated ability to understand and compose complex oral and written communications including contracts, laws, rules, grants, policies and procedures.
4. Knowledge of budgeting practices and procedures.
5. Ability to manage time and meet deadlines.
6. Demonstrated ability to effectively supervise health providers and other staff.
7. Demonstrated ability to design, implement, develop and manage an integrated clinical care model.
8. Ability to conduct job responsibilities independently as well as in a highly collaborative management model.
9. Ability to conduct job responsibilities in a constantly changing financial, regulatory and service environment.
10. Detail-oriented, with ability to maintain accurate records and necessary paperwork.
11. Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
12. Ability to effectively communicate and establish and maintain good working relationships with patients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.
13. Ability to communicate clearly, concisely and courteously, both orally and in writing, with the general public, clients, patients, medical personnel and co-workers.
14. Excellent computer skills and high proficiency in Microsoft Office Suite.
15. Sound decision-making skills and excellent professional judgment, including ability to handle sensitive and confidential information on a daily and ongoing basis.
16. Ability to manage time and meet deadlines.
17. Ability to maintain accurate records and necessary paperwork.
18. Ability to maintain highest standards of confidentiality with regard to patient/client information as well as operational and clinical information.
19. Ability to learn and apply training instruction.
20. Experience with office machines (fax, photocopier, phone systems) required.
21. Ability to work in busy healthcare environment setting where people may be hostile or abusive.
1. Minimum of five years of progressively responsible experience in health care operations or health care business management; experience with emergency department or ambulatory surgery centers strongly preferred.
2. Undergraduate degree in health, business, or public administration, health sciences, public health, or related field; master’s degree or BSN with Oregon RN strongly preferred.
3. Must pass a pre-employment drug screen, TB test, and background check.
4. Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
5. Ability to climb stairs several times a day.
6. Must adhere to agency’s non-discrimination policies.
7. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
CHECK MINIMUM QUALIFICATIONS